Cancellation, Return & Exchange Policy

RETURN:

We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with INDYES.

  • Products that are eligible for return, can be returned within 7 days of receiving the shipment.
  • Reverse pickup is usually done in 3-5 working days.
  • All return requests placed withINDYES will attract a flat fee of ₹ 100 which will be deducted from the total refundable amount due to the customer as per the reverse shipping charges
  • Refund generally takes upto10 days from the date of Return pickedup for us to initiate the refund for you. We will initiate the refund after we receive the item and it has gone through the necessary quality checks
  • It will take 48 to 96 hours to reflect in your bank account.
  • We aim to process all returns within fifteen (15) days. If you have any questions about your return, feel free to reach out to Team INDYES at customercare@indyes.in
  • All returns are subject to the discretion of INDYES.
  • Reverse pickup for return requests is only available for a select number of pincodes.Your request for return is subject to the availability of a reverse pickup facility for your pincode by our shipping partner. For more details on this, please write to customercare@indyes.in

 

EXCHANGE:

Exchange can be done within 7 days for the date of delivery.

Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.

Please mail us your order no, name, address, number, email on customercare@indyes.in within 7 days of the product being delivered.

Please do note, that exchange is allowed once per order.

Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the COD cost of to & for).

 


Please note that this policy is valid for orders placed within India only. For orders placed outside the country, Please Contact Us on +91-7506633078  Or e-mail us on customercare@indyes.in

 

 

CANCELLATION POLICY:

 

Cancellation requests will be accepted strictly within 48 hours of placing the order only through email.

To cancel the order, You can Email Us - customercare@indyes.in (From 10 AM to 6 PM, Mon to Sat) within 48 hours of placing the order. We are closed on Sunday & Bank holidays.

If the product is already shipped from our end, we cannot accept cancellation for it.

 

DEFECTIVE PRODUCT:

If you receive a damaged/defective product, contact us within 24 hours of receiving the product on customercare@indyes.in Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on customercare@indyes.in

Other discount offers cannot be clubbed on a purchase during the sale period.

 

TAMPERED DELIVERY POLICY

INDYES uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, INDYES shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If INDYES parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.

In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. INDYES will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.

Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, INDYES can ONLY assist the customer in raising the concern with the concerned logistics partner. INDYES would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.